Celia Ross unintentionally stumbled into the world of business reference over a decade ago and has been trying to make sense of it ever since. She grew up in Stratham, NH where her first job was at the Wiggin Memorial Library. She has worked in business reference in a variety of settings, from a small venture capital firm to a global consulting firm and in public and academic libraries. Along the way, she learned many of the skills and techniques she describes in Making Sense of Business Reference. She is past chair of the Business Reference and Services Section (BRASS) of ALA’s Reference and User Services Association (RUSA) and teaches an online course through RUSA on business librarianship. She has presented at conferences and written journal articles and book chapters on business reference. In 2014, she received the BRASS Gale Cengage Learning award for "Excellence in Business Librarianship." Currently, she is a Senior Associate Librarian at the University of Michigan's Ross (no relation) School of Business. In her spare time, Celia runs very far, very slowly and maintains her Chia Pet collection (not simultaneously).