The Emotional Intelligence competency we call Conflict Management involves having the ability to help others through tense situations, tactfully bringing disagreements into the open, and defining solutions that everyone can endorse. Leaders who take time to understand different perspectives work toward finding a common ground on which everyone can agree. They acknowledge the views of all sides, while redirecting the energy toward a shared ideal or an agreeable resolution. But how does one develop this competency? What does it look like in different contexts? In Conflict A Primer, Daniel Goleman and colleagues introduce Emotional Intelligence and dive deep into the Conflict Management competency. In this quick read, the authors illustrate the valuable skills needed to manage conflict in a range of settings. This is the tenth in a series of Primers that explores each of the 12 Emotional and Social Intelligence Leadership Competencies, with a thorough overview of the Competency Model itself. Daniel Goleman, Richard Boyatzis, George Kohlrieser, Amy Gallo, George Pitagorsky, and Matthew Lippincott elaborate on the Conflict Management what it means, why it matters, and how to develop your capacity for it in both personal and professional settings. Here's some of what's •Overview of Emotional Intelligence •Overview of the Competency Model in Leadership •Introduction to Conflict Management •How Secure Base Leaders Maintain Differences Without Breaking Bonds •The Intent and Behavior of the Conflict Management Competency •Becoming Skilled at Conflict Management •See Conflict as an Opportunity, not a Burden •Conflict Blending Mindfulness and Analysi Whether you are an individual looking to elevate your personal performance, a coach or consultant in need of research-based resources, or a head of leadership development in your organization seeking a brief yet informative resource to share with your team, this Primer is for you.
Author
Author of Emotional Intelligence and psychologist Daniel Goleman has transformed the way the world educates children, relates to family and friends, and conducts business. The Wall Street Journal ranked him one of the 10 most influential business thinkers. Goleman’s Emotional Intelligence was on The New York Times best sellers list for a year-and-a-half. Named one of the 25 "Most Influential Business Management Books" by TIME, it has been translated into 40 languages. The Harvard Business Review called emotional intelligence (EI) “a revolutionary, paradigm-shattering idea.” Goleman’s new book, Focus: The Hidden Driver of Excellence, argues that attention—a fundamental mental ability for success—has come under siege. Leadership that gets results demands a triple focus: on our inner world so we can manage ourselves; on others, for our relationships; and on the outer forces that shape our organizations and society itself. His more recent books include The Brain and Emotional Intelligence, and Leadership: The Power of Emotional Intelligence - Selected Writings.
