Drawn from the firsthand experiences of those "in the trenches" of crisis intervention, this guide provides powerful crisis response recommendations that are immediately applicable—within an hour of an incident and in the days, weeks, and months that follow. Real-life case studies from two highly publicized 1997-1998 school shootings illustrate the recommended steps to take not only in shooting incidents, but in cases of fights, bomb threats, suicides, gang-related violance, accidental deaths, and any other tragedy. Step-by-step information and ideas are offered to help schools, parents, and community caregivers.