Written for all business owners and stakeholders who have to operate, or are affected by, new software applications or platforms post-implementation, with businesses of any size, structure or industry. This book outlines nine key changes essential in creating and maintaining cultural excellence within a technical team. It outlines how you can makes these changes a staple part of your unique offering and embed them in process, in order * Create a better customer experience * Increase team productivity and effectiveness * Create a very effective platform for recruitment * Improve employee retention * Generate more profit Used by some of the most successful teams in large companies world-wide, entrepreneur and author Guy Remond shares the key changes outlined in this book so that you can create a happy, thriving company culture and grow your business.