Shingo Award Winning Author A business consultant for over 25 years, David Hamme is a leading proponent of the use of processes to define, manage, and innovate work. In contrast to current prevailing practices, Hamme’s approach bridges the gap between the disciplines of strategic planning and business process management by utilizing process improvement to frame and execute strategic initiatives. His background includes extensive experience with Lean, Six Sigma, Reengineering, Business Process Management and other strategic and process toolsets. Hamme’s theories on management and innovation were captured in his book, Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. The book is at the center of the movement to streamline enterprises to calibrate their operations to customer wants and needs and thereby deliver a unique product or service as efficiently and profitably as possible. Recently, Customer Focused Process Innovation received the Shingo Research and Professional Publication award for its contribution to operational excellence.