Do It Right! Best Practices for Serving Young Adults in School and Public Libraries
2001
First Published
3.78
Average Rating
182
Number of Pages
Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need and want. Now, YA experts Jones and Shoemaker apply customer service theory and technique to serving this unique population. Shoemaker explores ways to provide the best possible customer service in school library media centers. Jones offers tips, techniques and examples of how to turn teenagers into "raving fans" of the public library. Includes charts, examples, and real-life case studies. These two innovative YA librarians have written the definitive guide to customer service for librarians serving youths.
Avg Rating
3.78
Number of Ratings
32
5 STARS
22%
4 STARS
38%
3 STARS
38%
2 STARS
3%
1 STARS
0%
goodreads
Author
Patrick Jones
Author · 26 books
Patrick Jones is the author of five realistic teen novels, most recently Stolen Car((Walker / Bloomsbury, 2008). His first young adult novel Things Change (Walker & Company, 2004) was named by the Young Adult Library Services Association as a best book for reluctant readers, and was runner-up in the Teen Buckeye Book Award selected by Ohio teens. His second novel Nailed was published by Walker / Bloomsbury in spring 2006 and was a runner-up for the Great Lake Book Award. His 2007 novel, Chasing Tail Lights, is nominated for the Minnesota Books Awards. His most recent (and last) professional publication is Connecting with Reluctant Readers (Neal-Schuman, 2006). In 2006, he won lifetime achievement awards from both the Catholic Library Association, and the American Library Association. Jones is a frequent speaker at library conferences, having visited all fifty states, as well as in Canada, Singapore, Australia, and New Zealand. Jones grew up in Flint, Michigan, but now lives in Minneapolis, Minnesota. Read more at his web page www.connectingya.com, including FAQs about Things Change and Nailed (perfect for book reports!). NOTE: After a bruising experience with another author, he's limited his reviews on Good Reads to only raves as not to disturb the "fellowship" of YA writers.
