Empathy is the basis of social awareness and relationship management. It is the ability to sense the emotions and understand the perspective of others. In leadership, empathy is the ability to relate to different types of people, listen attentively, and communicate effectively. In Empathy: A Primer, Daniel Goleman and colleagues introduce the Empathy Competency, describe why it is important for quality leadership, and give some practical insights for developing this learnable skill. This is the sixth in a series of Primers that explores each of the 12 Emotional and Social Intelligence Leadership Competencies. Each includes an overview of the Competency Model. The other Primers currently available are: Emotional Self-Awareness Emotional Self-Control Adaptability Achievement Orientation Positive Outlook Daniel Goleman, Richard Boyatzis, Richard J. Davidson, Vanessa Druskat, and George Kohlrieser explain what it takes to develop empathy from the perspectives of research, psychology, neuroscience, team dynamics, and leadership development. Here’s what is included: • Overview of the Emotional and Social Intelligence Leadership Competency Model • Introduction to Empathy • The Brain Science Behind Empathy • Teams and Empathy • Empathy in Action • How to Develop Empathy • Bonding for Effective Leadership Whether you are an individual looking to elevate your personal performance, a consultant or coach in need of research-based resources, or a head of leadership development in your organization seeking a brief, yet informative, resource to share with your team, this Primer is for you.
Authors
Author of Emotional Intelligence and psychologist Daniel Goleman has transformed the way the world educates children, relates to family and friends, and conducts business. The Wall Street Journal ranked him one of the 10 most influential business thinkers. Goleman’s Emotional Intelligence was on The New York Times best sellers list for a year-and-a-half. Named one of the 25 "Most Influential Business Management Books" by TIME, it has been translated into 40 languages. The Harvard Business Review called emotional intelligence (EI) “a revolutionary, paradigm-shattering idea.” Goleman’s new book, Focus: The Hidden Driver of Excellence, argues that attention—a fundamental mental ability for success—has come under siege. Leadership that gets results demands a triple focus: on our inner world so we can manage ourselves; on others, for our relationships; and on the outer forces that shape our organizations and society itself. His more recent books include The Brain and Emotional Intelligence, and Leadership: The Power of Emotional Intelligence - Selected Writings.
