The growing impact of software failures on brands, customers, and business performance How to govern software more effectively, prepare for glitches, and mitigate their impact By Jeff Papows, Ph.D., one of the world's most experienced software executives Your software systems are the heart of your businessùand they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D. outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses. government agencies. and consumers and provides recommendations as to what we can do about them. Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not betterùand shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software. Don't fall victim to the next business software disaster. Read Glitchùand learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them. Software failure is now one of your most dangerous business risks. In Glitch, software executive Jeff Papows, Ph.D., reveals how software problems can seriously impact companies, brands, consumers, productivity, and profitabilityùand shows executives exactly what to do about it. Glitch identifies hidden and emerging issues that are driving a rise in business-critical software failures. Then, it helps business and technical leaders to systematically identify these issues in their own organizations and proactively address them. Papows draws on more than 30 years of top-level technology experience and a profound understanding of the technical underpinnings of today's software systems. He also presents exclusive interviews with industry leaders from IBM, Ford Motor Company, and Textron Financial, as well as leading researchers, analysts. government officials, and consumers. If you rely on software, create it. or manage it, Glitch is your wake-up callùand your blueprint for action. Growing risks, growing costs Why software glitches are becoming more commonùand more dangerous The personal impact of erroneous software code From auto recalls to cancer treatments gone awry The mobility and network maze The impact of dropped calls on safety, security, and employee productivity The art of software governance Proven advice for preventing glitches and mitigating their business impact