Firefighters are trained to keep calm in the face of extraordinary events, but James was never prepared for this. Saving people is a regular practice in a firefighter’s line of work; it is not something extraordinary or unusual. Just routine. James has been trained to respond to emergency calls and what to do in difficult situations. For James, the most important part of her work is that she knows how to run into a burning building to save a life. She is a firefighter not for the glory and not for the honor. She is there to make a difference. Working hard has always been a common practice for James, but when her secret significant other is pressuring her to solidify their relationship, tensions start to rise. James is being pushed into turning her life upside down and inside out. She can’t stop disturbing dreams about a little girl she saved from a house fire years prior. She struggles to find balance through the pressures and stressors of her daily life, but she still can’t shake the ill-fated feeling that something is wrong.

She thought she was on a new path, but life keeps tugging Addison Lee back to her past and her gift. Addison struggles to make a new life in Norwich, one where she can be the Battalion Chief of Fire Station Seven and live life as she sees fit. She wants a life without the complications of an ex-fiancé and a job that put her life on the line for little more than a gift she was born with. Learning the ropes of a new job can always be tough, and being a Battalion Chief means she has a great responsibility to her crew and to the city. Nervous about her first day already, Addison realizes that adding in a one-night stand with a future employee has left her on rocky ground. Plagued by visions of a dying woman, Addison continues to cope with difficulties at her new job. She has no idea who the dying woman is, where she is, or even, when she is—and no means to find out. Addison is distracted from the dying woman and her new job when called to Wyoming on an emergency, where she discovers it’s not as easy to leave her past behind as she hoped.