John Kador is the author of 12 business books. His latest book is "Effective Apology: Mending Fences, Building Bridges, and Restoring Trust." John Kador is an independent business writer whose best-selling books and insightful articles have been helping business leaders work smarter and more profitably for more than three decades. John has written more than ten books under his own name as well as an equal number for which he served as ghostwriter. John’s most recent book is Effective Apology: Mending Fences, Building Bridges, and Restoring Trust.