Kathleen Harvery Harshberger is a graduate of Radford University and the Protocol School of Washington. She conducts seminars in business etiquette, international business protocol, and dining skills. She manages an international clientele in business, government, and higher education and is a Certified Protocol Officer. Kathleen served as the professional etiquette columnist for Valley Business FRONT, a monthly journal for Virginia's Blue Ridge and the source for advice in this book.