At the age of eight, Muriel Bradshaw lost her parents and little sister in a devastating fire which left her horribly disfigured. Her life and her face were left in ruins. A lady from the Red Cross gave her a knitted teddy bear which became her only friend. In her eighties, Muriel finds the bear again when packing to live in sheltered accommodation. When she and her bear arrive there, she finds someone who knows about the fire.