8.4

1999

A Terrible Thunder

The Story of the New Orleans Sniper

1978

Assessing Service Quality

Satisfying the Expectations of Library Customers

1998

Earthly Remains

1989

Getting Started with Evaluation

2013

Reflecting on the Future of Academic and Public Libraries

2013

The Great Rescue

American Heroes, an Iconic Ship, and the Race to Save Europe in WWI

2017

The Kindling Effect

1996

Under the Influence

The Unauthorized Story of the Anheuser-Busch Dynasty

1991