Brian Klapper is the President and Founding Partner of The Klapper Institute. He is an internationally recognized expert in operational and cultural corporate transformation. Brian has worked with global companies in a variety of sectors including: financial services, consumer products, manufacturing, food service, utilities, retail, and healthcare. While Brian's experience spans all elements of the value chain, as well as all customer touch points, his work primarily focuses on helping his clients create a culture of Execution Excellence. Prior to founding The Klapper Institute, Brian was a Partner in the Financial Services practice of Oliver Wyman/Mercer Management Consulting (formerly Strategic Planning Associates). His clients have included: Bank of America, Avon Products, The Hartford Insurance Group, Bassett Furniture, Sun Life Financial, and Northeast Utilities. Brian a recognized thought leader, speaker and writer. He co-authored a chapter in Redesigning Healthcare Delivery, "Applying Performance Engineering to Medical Care", which has become an industry standard, is a regular contributor to Chief Learning Officer Magazine and has contributed to the Harvard Business Review.com. Brian has been profiled in several publications including: The Wall Street Journal, Barron's, Fortune, Business Week, and The New York Times. Brian holds an MBA from The Wharton Graduate School of Business and a bachelor's degree from Cornell University.