Service Breakthroughs

Changing the Rules of the Game

By James L. Heskett, W. Earl Sasser, Christopher W.L. Hart

1990

First Published

4.00

Average Rating

306

Number of Pages

9H21M

Audio Length

Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel

Avg Rating

4.00

Number of Ratings

5 STARS

30%

4 STARS

50%

3 STARS

10%

2 STARS

10%

1 STARS

goodreads

Authors

Christopher W.L. Hart

Author · 1 book