Good listening is the thoughtful and deliberate art of putting someone else’s speaking, thinking and feeling needs ahead of your own. It allows you to build trust, earn respect and gain influence. Overcome the challenges that lead to poor listening. Discover how to set effective goals for listening. See how movies, poker and women's shoes reveal the sophistication and artistry as well as problems and pitfalls of listening techniques. Learn how to be a good audience, how to contribute to a conversation, and how to provide support and encouragement. Improve your listening skills in 8 practical steps.