The Call Center Handbook

The Complete Guide to Starting, Running, and Improving Your Call Center

By Keith Dawson

2003

First Published

3.56

Average Rating

280

Number of Pages

8H33M

Audio Length

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

Avg Rating

3.56

Number of Ratings

5 STARS

11%

4 STARS

33%

3 STARS

56%

2 STARS

1 STARS

goodreads

Author

Keith Dawson

Author · 1 book

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