Are you involved in running a company with international operations? Then you´re probably familiar with the increasing pressure to reduce costs and enhance agility. Establishing Global Business Services (GBS) is a powerful way to capture enormous potential for both savings and speed, as demonstrated by a growing number of companies. Constanze Nuesperling shows you which implementation steps to follow and which pitfalls to avoid in " how to successfully build and run Global Business Services.” From decision to implementationFrom her many years of experience both as a management consultant and as Head of GBS in companies, the author knows exactly the questions that CEOs and CFOs ask themselves during the process. And she finds the answers that really help executives. Based on 7 stages, the author guides you through the essential from a clear decision for GBS to successful implementation and further evolution. How do you succeed in winning over important supporters? What criteria do you use for selecting the processes that will transfer to GBS? What are the arguments in favour of an internal Shared Services Center vs. outsourcing? How do you achieve further productivity increases year after year? And how do you lead your project to real success? From practice for practiceIn this book, Constanze Nuesperling shares both her specially developed methodology for implementing a GBS unit and real life cases from her work in international corporations. The result is a book from practice for practice. The travel metaphor, which stands for the progress of the GBS initiative, and the mixture of methodology and personal experience make for an easy read coupled with depth of content.