Name: Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
Rating: 3.79 (56 reviews)

Who's Your Gladys?

How to Turn Even the Most Difficult Customer into Your Biggest Fan

By Marilyn Suttle

2009

First Published

3.79

Average Rating

240

Number of Pages

7H19M

Audio Length

Discusses how to satisfy difficult customers and develop their loyalty during a tough economy, using case studies of ten companies with noteworthy customer service success.

Avg Rating

3.79

Number of Ratings

5 STARS

36%

4 STARS

27%

3 STARS

20%

2 STARS

16%

1 STARS

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Author

Marilyn Suttle

Author · 1 book