My career at Chick-fil-A began over forty years ago as an hourly team member in one of the local restaurants. Shortly thereafter, I became the sixteenth corporate employee—my first job: working in the warehouse. Since that day, I have worked all across the business from starting our Corporate Communications group and our Quality & Customer Satisfaction Team to leading in Restaurant Operations, Training & Development, Leadership Development and more! For the last twenty years, I have focused much of my time on serving leaders, helping them grow themselves, their teams, and their organizations. In addition to my role at Chick-fil-A, I’ve also had the privilege to teach and lead in not-for-profit organizations domestically and globally. Although the context is different in every organization, the problems have common roots and so do the solutions. Along the way, I have been fortunate to author (and co-author) a few books – eight and counting. Today, more than a million books are in print in 25+ languages. My approach to writing has always been to find what is true in principle and figure out how to make it applicable to the real world.