Crafting the Customer Experience For People Not Like You
How to Delight and Engage the Customers Your Competitors Don't Understand
2012
First Published
3.46
Average Rating
208
Number of Pages
Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service. You cannot control the economy, the stock market or the costs of goods and labor. But you can control your organization's customer service. It's an empowering thought. Customer service is 100% in your control at all times and it's more important than ever.
Avg Rating
3.46
Number of Ratings
52
5 STARS
15%
4 STARS
29%
3 STARS
44%
2 STARS
10%
1 STARS
2%
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