Selling with Emotional Intelligence
2003
First Published
4.00
Average Rating
272
Number of Pages
Anthony is president of a training and communications consulting firm specializing in the financial services and insurance industries. He presents sales professionals with a training approach he developed in the mid-1990s, based on the principles of emotional intelligence. The text discusses the five steps of Anthony's ARROW Program awareness, restraint, resilience, others (empathy), and working with others (building rapport) and how to use the program to improve sales performance. Annotation (c) Book News, Inc., Portland, OR (booknews.com)
Avg Rating
4.00
Number of Ratings
30
5 STARS
33%
4 STARS
40%
3 STARS
20%
2 STARS
7%
1 STARS
0%
goodreads
