The year is 1929, and the Crowford Grand stands in ruins. Once a successful luxury hotel, now the Grand is a dark, empty shell. But are its rooms entirely empty? As a terrible snowstorm hits Crowford, one man decides to take refuge in the hotel. At first Thomas Skellen assumes that he's alone, but he quickly starts to notice signs that he's got company. He soon runs into Virginia, a strange girl who claims to have been hiding away in the hotel for almost a year. If Virginia is to be believed, the hotel is home to several ghosts, and the living are cursed to remain forever. Determined to prove Virginia wrong, Thomas tries to leave, only to discover that her claims are true. The ghosts of the Crowford Grand have their own plans, and death awaits anyone who tries to escape. Meanwhile, two police officers are also making their way to the hotel, pushing through the blizzard in a desperate attempt to track down a murderous fugitive.